Customer Testimonials
Thank you Pam! I could freely say that this was my best experience while dealing with the car dealer, great and outstanding customer service. Jimmy C
I am very impressed with this dealership. I was treated with courtesy and professionalism. The whole process was very seamless, especially since we purchased our vehicle for our non-profit organization. Kosta was very helpful and not pushy. I would definitely recommend them.
I bought my first car in 15 yrs at Leader Toyota. My expectations in this purchase were very high. I had some issues with my new car and with the help of Wayne Winkleman, Service Manager, he exceeded all my expectations.
1st time buying new car. Gerardo helped me out through the process he help find my needs in a Rav4. I’m loving my new car.
What a change, I highly recommend this dealership with the addition of Wayne Winkleman. Bringing professionalism with a friendly atmosphere to the Toyota Brand. This dealership get my 5 stars
I OWE THIS DEALERSHIP AN APOLOGY for a negative review I gave them in mid-August. I believed they sold me a Toyota Camry in 2018 (formerly Grossinger Toyota) that had the odometer rolled back because the State of tagged my VIN number as such when I registered the vehicle in GA which caused Carfax to red flag the car as a salvage title vehicle. After 6 weeks of research (due to three relevant state administrative offices being closed), I finally got to bottom of to the bottom of the issued. This dealer was NOT cupable for the mistake. Rather, the dealers representative, ...
Great customer service by Pamela. No pressure to by all those crazy up sell nonsense features. They went strait to the out the door price. Got to test drive the car for a nice while with no pressure. The manager did run my credit which I didnt want however my credit union was swamped and it took them a while to get things right. It wasn't the dealerships fault.
Excellent service , helped me make my purchase smooth sailing. I will definitely be referring this dealership to all my friends and family who plan on purchasing a Toyota
FINALLY...A SAVVY TOYOTA DEALERSHIP IN THE CITY OF CHICAGO I CAN BE PROUD OF!!! TJ IS THE FIRST TOYOTA REP WHO COULD TELL ME WHY I CAN'T USE THE IPHONE FAST CHARGE. THIS IS MY SECOND PRIUS IN 6 YEARS AND NO ONE COULD TELL ME HOW TO MAKE THE FAST CHARGE WORK. HE SAID MY IPHONE 7 DOESN'T HAVE THE TECHNOLOGY. SO I WALKED NEXT DOOR TO APPLE TO BUY THE 11. IT WAS THE PERFECT EXCUSE TO GO SHOPPING. I CAN'T WAIT TO GO BACK ON MONDAY SO TJ CAN CONNECT MY 11. I BLEW OUT MY TIRE ...
Grossinger is always easy, efficient and my Prius drives beautifully. Every employee that I have contact with is friendly, knowledgeable and respectful. Thanks for being my go-to for more than 10 years.
Bought my 2013 Avalon Hybrid in for service was met by Kaysean right at my appointed time, he took the cars information, filled the washer fluid and took me inside to discuss my visit. He reviewed my service history wrote up my service ticket and told me about how long it would be since I choose to wait. Kaysean came into the waiting room discussed the service performed, made a couple of recommendations which I will have done. I was in and out before the time he suggested my service would take. Very good customer service Kaysean was excellent. A very ...
Grossinger has a wide selection of Toyotas available. I found a used RAV4 that fit our needs and Oscar was great to work with. I feel like I got a fair deal and can’t beat the location. Thanks!
I spent over 2500 the month and a half before and now another 1000. Maybe the car needs some of the work but it just seems like some of the things should have been worked out in the first visit. Expensive but the car drives well! I will return to only a Toyota dealership to get the car serviced! The service personnel was nice and apologetic for taking so long since I had an appointment but it was understandable!
I am a little uncertain if I can recommend Grossinger City yet. I love the location and the facility was clean, comfortable and took care of me quickly. I was confused regarding the charge for my visit. My 2015 Prius3 had to be jumped the day b4. The aux battery. I came in to have it checked not wanting to be stranded in the cold n snow. The technician told me if nothing was wrong, I would pay $150. I called another dealer who said a battery check there was free. I went to retrieve my car but then was told I ...
This dealership is top notch. Best prices, friendly service, And fast. I was in and out on a busy Saturday afternoon with a new car in under 3 hours. Have purchased 4 cars from them.... Only thing i didn't like this time was there was a $525 'destination fee' they wouldn't budge on. Despite this fee i still bought the car. Salesman (segun aka shaggy),Jay, and ken (finance guy) were all honest and upfront to us about everything. Any question i had they answered. I highly recommend Grossinger City Toyota to anyone looking to purchase a new vehicle.
They are fast and reliable, convenient and does walk ins with no trouble. But also was so easy to make appointment. Great website. Great customer service as well. Nice lounge area. Would highly recommend!
I brought my car in for an oil change and that’s what I got, no hard sales pitch about filters and other non-necessary work. I have avoided coming back to this place for years because the last time I was here they tried to over-sell me and it left a VERY bad impression. Jason helped me out this time, he was quick and professional, didn’t make me feel like I was getting ripped off so I’ll definitely come back. Thanks. JT
Nice people, kept in contact with me during the whole process. Car runs better now! They were transparent about pricing and offered me a deal on one of the repairs they made.
Overall process was easy, worked out my lease deal online, came in. Done. They tried to sell additional stuff at a high price. I said no, prices magically came down. Basically negotiate everything always. They're car dealers so that's to be expected I guess. Shaggy was great on the floor. Our finance person went the extra mile to help us. Overall happy with the experience
The staff was helpful, kind, efficient, and went above and beyond to make me feel informed. I was urged repeatedly by family and friends to take a man in with me for the “deal” bc many people still adhere to the old school thinking that 1) you will get screwed and 2) somehow a man can negotiate a better deal than a woman. I chose to proceed alone (I am a single woman) and was treated with nothing but respect and openness. I highly recommend
The service here is prompt and friendly. The work was done expediently and completed when they didn’t would be done. Nice work and good people all around.
This is our second car we have bought from Grossinger and both were excellent! We will definitely be purchasing more vehicles from them and I would recommend them to anyone looking for a car.
Based on my experience bought 8 new cars within 4 years including this one. This dealer can be very generous whiling negotiable the price, not only just couples hundred dollars, can be talked down to thousands.
Change wiper blades. Excellent service and outstanding efficiency and flexibility . This employee was excellent and professionally knowledgeable. I was accommodated very quickly for an urgent appointment.
Oscar was nice and attentive. Every time I go in for service everybody is profesional and attentive but Oscar has been so far the nicest person I have dealt with.
Took 3 days to find Problem and fix. Was repaired under warranty and I am satisfied. Employees very friendly and helpful. Recommend dealership to my friends
NOT A SALES VISIT!! We had our Prius towed in for service, and we did not need to check it in, in person. This was a great convenience, as we'd have needed a lengthy trip via public transportation or taxi to get there. The service rep kept in close and timely contact, and made us feel comfortable with the remote connection. Our only issue is that we were promised the work would be completed by the end of the first full day-- and made plans accordingly, including a rental car-- but near the end of the day were told ...
Great customer service. Every customer they treat with respect and they try to solve the situation in +ve way. My experience at this dealership was great from purchasing date till today is ver posite.
I was very pleased with the service provided, specially when I was given the opportunity to test drive it before making the purchase. I will be recommending Carlos Valdés and Grossinger City if anybody I know is looking for a car.
Very easy to work with. No hassles. Didn’t try to sell me something I didn’t want. Both salesman and finance agent were very professional. Would recommend this dealership.
Abdul was a great salesman. Jay was a great manager and I will definitely return here for my next car. I will also recommend my friends go here as well.
Everyone I encountered and worked with could not have been more helpful and focused on customer service. This is the second time I have purchased a car at this dealership and We often have our car serviced at this location and I have really noticed a huge improvement in customer service over the last few years. Makes all the difference!
Good people, nice place i would like to get a little more information the firs time i stoped by the dealer but over all it was a good experience for me..
This was my third trip to this dealer and Joe did everything to make sure my car was all taken care of They know how to take care of you
Our Sales lady Stella was Wonderful. Very personable and friendly. We went in not really anticipating to buy however, knowing our price point and what exactly we were looking for if we did that day. Stella listened and didn’t play the “lets get you into something you can’t afford” game! I appreciate being able to be straight forward and getting that same respect in return.
I have had my Camry for more than 10 years. Grossinger has kept it in perfect condition. Rodrigo handled my recent service appointment, and he is a top notch professional. You will be kept informed of progress of your appointment and any additional service issue which might arise.
I got a great deal using Grossinger coupons, and discount on having my battery replace. I highly recommend to have your Vechile service at Grossinger Auto barn.
Dropped my car off at 10am for an oil change. They provided a full call inspection and was done in just over an hour. I was pleased with my overall service and thier professionalism.
Abdul, the salesperson we worked with, was honest and the process was straight forward. I would recommend working with Abdul and Grossinger if you want to get a good deal and be treated fairly.
Always have a comfortable experience at Grossinger City Toyota. The staff in both sales and service are both friendly and knowledgeable. Service fees and sales pricing is good.
Fine My visit was not for purchasing a vehicle. I bought my vehicle at Grossinger Toyota. It was a new vehicle. I have continued to use their services for maintenance/ repairs, etc., over the years.
Paul has always been my go to guy for service of my vehicle his recommendations are always on point his knowledge is awesome and his servicing to the public is always courteous and knowledgeable of our vehicle
As always, when I entered the service department I’m greeted with a warm hello and a smile. Paul seems to always be there and he is wonderful. He listens attentively when I’m stressing my concerns regarding my vehicle and keeps me updated with the status. I highly recommend this service department.
Service writers are really helpful specially "Paul", and will go above and beyond for their customers. I will definitely let my family members and friends know about this place.
Segun was knowledgeable and helpful and not pushy-which last I greatly appreciated. The dealership went to some lengths to Find exactly the car I wanted. Explanations of features by Jay were both informative and entertaining. I highly recommend Grossinger.
Abdul was a fantastic and helpful salesman. I would definitely recommend him to any person looking for a Toyota. Unfortunately, my experience was not perfect as the finance team DOUBLE CHARGED me for the down payment! I only discovered this later while checking my credit card statements. Be careful to double check everything they do! Toyota never informed me of a double charge, so I'm glad I caught it on my own. I can't imagine that I'm the only one to ever be mysteriously double charged.
Friendly and professional service Rep made need repair recommendations needed maintenance was done in a fast and efficient manner. I would recommend the service department and rate it a positive ten
Very very good customer . Very very good team. Paul Singh very friendly. I got very good take care of my car. My car working good. I will come back again.
Excellent customer service , Paul Singh very professional employee. We will come again just because of him. Keep up the good work. Team is very nice.
Team is very good, especially Paul helped a lot. Very nice service. Really appreciate the service they are providing. Thanks again, especially to Paul Singh.
Paul was wonderful with me service on me vehicle he answered all my questions and the price was what he told me so I would deffenetly come back
I have purchased 3 Toyotas in the past 6 years. A Camry in Texas, a RAV4 in Pittsburgh and now a Corolla Scion in Chicago. Because of the trust I have in Toyota quality, management and service, I have not been disappointed by any dealership. I compared Grossinger Suggested Service quotes to Spitzer Toyota quotes in Pittsburgh and found prices to be equivalent. I am completely happy with the routine service I received and now am a saisfied purchaser of a 2017 Scion. Thanks to Mitch for a good purchase experience. The reason for my visit was Service, but walking the sales floor, ...
Leasing process is very hard but if you find the best salesman it's very easy and makes all process easier and easier,thank you Zoran for all your help and l will recommend you and your dealership to everybody.Thank you.
Zoran’s excellent service provides speedy and fulfilling service which if a reflection of the dealership. Thank you for everything...... Awesome experience...... I will return in the future for another purchase of a vehicle.....,
I did a test drive of XT5 and my salesman Zoran was very professional he answered all my questions and he is very nice,thank you again and l'll be right back.
Paul did a great job explaining what was going to be done during the service today and my current warranty. He even offered a free courtesy shuttle back to my place since I was dropping my car off for the day.
I couldn’t believe how quickly my car was processed and repaired. Paul made everything seamless. I’m definitely going back for all of my service needs.
All parties very helpful and respectful; had car in stock as described in previous correspondence; did not feel pressured or rushed to purchase. good customer service
I came to this dealership to trade my car. I called first and they confirmed that the car that I want is still available. Best thing is you can communicate with them through texts. In this modern world, texting for me is the best and easiest way to communicate and also convenient because I can reply at my own time and with this dealership I can do all that. I was running late but they accommodated me even late at night (7pm). So I came to the dealership and was greeted by staff after I pulled in on their lot. ...
This dude is awesome, he’s kind and patience, informative and knows how to get you what you want. He won’t pressure you and he will listen to you. Thx Zoran! I will be back soon!
Service department is very capable. They keep you informed. Paul was my service guy and he is a straight shooter. Always had good experiences there.
I would like to Thank Grossinger for having someone like Zoran on the sales floor. He offers the best service Ive seen at a dealership and really went out of his way to make me happy. Thanks!
I came to see some vehicles. Zoran took care of me. He was very professional and nice. I test drive a car and the process was smooth. I recommend this dealership.
It was a great experience with the service. Everything was on time. He took care of my car while servicing and gave me solutions of my queries. I really appreciate it. One of the best experience.
The best in business period!!! Mr Zoran Knezevic and Mr Leo Ornelas were extremely professional and friendly. If you are in shopping for a vehicle go ask for this two gentlemen and they are going to make it so easy for you.
I have never leased a car before but decided to try it. The leasing consultant ,Abdul, was very helpful in meeting my price point,plus he also sat in the car with me and explained every option on the car.I have never had that kind of helpful instruction before.He was fantastic. The financial consultant,Mark,was also very helpful in explaining all the details of the lease. Both these guys were great and I would gladly recommend them and the dealership to everyone.
The saleman was great I would recommend him for any purchase. Thanks to my salement and financial department I was able to leave with the car I wanted
Because they have good customer service, they. Are very helpful in finding the car you need and their prices are very reasonable i would recommend this dealer to everyone
We visited Grossinger to terminate our lease, and price out the purchase of a new Rav4. We worked with Mitch in sales, who listened to what we were looking for, and quickly matched us with a great fit. We had scheduled a trip to the Mazda dealership afterwards to check out the CX-5. "Big Mitch" the sales manager gave us an attractive out-the-door price the one we had our eye on, but didn't pressure us too hard to make the deal immediately. After the visit to Mazda we weighed the value of the two vehicles and decided ...
Met with Mitch and Mitch over at the Sales department who were wondeful and upfront with the costs and details. Refreshing, yes that’s the word I’ll use because of some of my previous interactions at other dealerships who were the opposite. Won’t look anywhere else next time I need help with my vehicle. World class care and service! Thanks Grossinger staff!
People at this dealership is good compared to one at Lincolnwood. We helpful and enthusiastic. Waiting period is less and service is fast. I will definitely recommend friends to this place
Zoran is best I will beck again, and I will be happy with Toyota I wil tel may friends for your dealership I will recommend you with pleasure
I was treated professionally by Vic in the services department. Vic indicated the approximate time it would take for my car's 5000 mile checkup and informed me he would text me when my car was ready. Everything worked out as Vic indicated. I was very pleased by his service. Thank you
I had a great experience trading in my car and am very satisfied with the price I was able to get my new used car for. I am especially appreciative of Abdul fir being so receptive to the price range I wanted to stay in and doing whatever it took to get me the Rav4 I wanted with close to the same price I paid for my older one. I also found Zuhri to be very helpful when looking into financing options. Besides these technical details, I would also say that both were extremely personable and gave me autonomy over ...
New Years came early for me this year,thank you Zoran for doing everything you could to make this happened for me.You are the man!
Sell Team was real Great bought a new car same day I went in There was no pressure into buying a car Abdul is one the the best car salesman ever.
Great first time experience buying a car on my own. Tatianna, my sales professional was extremely personable and made my experience beyond outstanding! I highly recommend working with her as she was such an incredible resource during the whole process. I will be returning back for all my check ups or repairs at there service center because of the wonderful service this dealership provides.
I was in and out with a car in like 4 hours. We test drove it. The whole dealership was extremely clean. Everyone was nice. They even gave me a discount on some of the insurance products. These are great people and I'm so glad they do what they do.
I'm a first time buyer, I didn't know what kinda of car I wanted. Mitch was amazing and very patient with me, answered to all my questions. He give me few options, at the end I picked a car I really like , I feel comfortable and safe. I'm a happy customer. I will recommend this dealership (ask for Mitch and Leo) !!!!!
I'd recommend this dealer for anyone. Great experience, very friendly, very professional. I worked with Mitch Varga, he went above and beyond for me.
Knowledgeable staff Listened to what we needed and got us a good deal. Did not feel pressured all. This is second car purchase from Grossinger.
Excellent maintenance service on my old camry; I’m still driving it because of Grossinger’s maintenance on my car which is a ‘97. I always schedule on days that Service manager/assistant “Oscar” and mechanic “Edgar” are working because they know my car and keep me informed on its condition.
I spent a lot of time in these days because I need a car to go at work and the most part of the dealers I met, did not give me any chance to buy a car because I just arrived in the United States and I don't have a credit history. But today Grossinger City Toyota gave me the opportunity for buying a good car. They are professional and collaborative and at the end I did a good deal. I would recommend Grossinger City Toyota to anyone. A special thank you to Segun J Alesinloye for his work !!! ...
The sales manager/trainer Mitch and and his associate Mitch made a great effort to meet my car buying needs. They were friendly and patient. I would recommend this dealership.
The reason why I've chosen to buy this used car from Grossinger city toyota is not only lower price but excellent services . I'm from out of state buyer and thanks to Mitch Varga he had went out of his way to ensure my needs are being met and make the buying experience process easy and hassle free . From the sales to finance team , all of them has provided me with the same consistency of great level services.
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